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Service

Frequently Asked Questions and Troubleshooting

Q&A

Please check the frequently asked questions below and the event code manual above to solve your problem. Still having questions, please contact us with the service hotline:+86-21-59860805

  • How should I get support when a robot has a problem?
    Down Up

    1. Use the official website to self-repair;

    2. Contact the project manager or technical service personnel of the project;

    3. Call China customer service hotline 400-996-7588 to after-sales service;

    4. Contact the robot's distributor.

  • How Do I get my password back?
    Down Up

    Please contact the after-sales staff.

  • What important information should the robot give back to the manufacturer when it fails?
    Down Up

    1. Robot nameplate 2. Failure frequency and condition 3. Log and program 4. Operating conditions and location of equipment

  • What are the types of register instructions?
    Down Up

    The register instructions perform arithmetic operations on registers. There are several types of registers.

    Number register instruction.

    Position register instruction

    Position register element instruction

    String register and string instruction

    Motion register instruction

    Modbus special register instruction


  • Zero lost can direct input factory calibration data recovery zero?
    Down Up

    Direct input factory-calibrated data recovery zero if the robot does not lose zero because of these ways: body battery power down, disassembly encoder and cable joints, motor and reducer.

  • What registers does the robot have?
    Down Up

    The registers used by the Agilebot robot include number register (R), motion register (MR), pose 

    register (PR), string register (SR), socket register and Modbus register. All registers can be called directly through numerical values, or indirectly through combinatorial operation of number registers. They are called direct specifying method and indirect specifying method.


  • GBT-Scara series robot emergency, abnormal when the robot how to quickly release the brakes?
    Down Up

    GBT-Scara series Robot Control Cabinet in the state of power on, press the J3 axis brake release button, can release the brake. If the J3 axis brake can not be removed while the robot control cabinet is engaged, open the housing, loosen the J3 unit mounting bolts, and release the belt from the belt. For the tension adjustment of the recovery belt, please contact our technical staff.

  • Does the console interface support hot swapping?
    Down Up

    The IO port on the robot controller and the external safety (emergency stop circuit) ports do not support 

    hot swapping. Otherwise, it may cause damage to the fuse inside the robot controller!


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